Custom made or altered (jewelry that has been modified from the stock form or which has been made-to-order) jewelry items are non-refundable. Rings that have been sized and set with a customer-chosen center stone are non-refundable.
Sorry, shipping fees are not refundable.
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Where do I send my return or exchange?
Please send your return or exchange to the following address:
919 East Main Street
Richmond, VA 23219
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our office.
We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you if this is the case.
Can I buy a single earring to replace the one I've lost?