Returns and Repairs
Regular stocked jewelry items may be returned within 14 days of receipt, in the original, unused condition. You must first email Cheryl Fornash at firstname.lastname@example.org to obtain a return authorization number. Please include a copy of your invoice with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase. When purchasing a custom/modified item, you will communicate with Cheryl throughout the custom or modifications process to ensure that you are receiving the correct item, which will mitigate the risk of need for return.
Custom made or altered (jewelry that has been modified from the stock form or which has been made-to-order) jewelry items are non-refundable. Rings that have been sized and set with a customer-chosen center stone are non-refundable.
Sorry, shipping fees are not refundable.
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Where do I send my return or exchange?
Please send your return or exchange to the following address:
10300 West Broad Street, Suite A
Glen Allen, VA 23060
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our office.
We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you if this is the case.
Can I buy a single earring to replace the one I've lost?
This one we hear occasionally and we certainly want to help if we can. If possible we will replace a single earring, for half the original price of the pair. Please email us at email@example.com and we will follow-up with you. In some cases, you may need to send us your one earring so that we can match the gemstone. Please note, as our merchandise changes often, we may not be able to find a stone that matches your earring and thus it is possible we may not be able to sell you a replacement. We do apologize in advance if this is the case.